Frequently Asked Questions | Inchcape Barbados
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Customer Help Centre

Everything you need to know about Inchcape Barbados if you can’t find the answers you’re looking for.

Everything you need to know about Inchcape Barbados if you can’t find the answers you’re looking for.

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How can I book service online, and what are my options?
We offer online booking for servicing, simply choose your model, preferred date and time, and whether you need a courtesy vehicle.
How can I book a test drive online?
Once you are on the page of the vehicle you are interested in, click “Book My Test Drive”. leave us your contact information and any additional details such as date and time preference and we will be in contact.
What finance, trade in and monthly payment options are available?
We provide transparent finance quotes and trade in valuations for vehicles 8 years or younger, purchased from authorized local dealerships. You can book a trade assessment for your vehicle by calling 417-7777 or book here.
Are your used cars certified and what warranty/inspection comes with them?
Yes — We carry Executive pre-owned certified Mercedes-Benz, and all our pre owned vehicles undergo thorough inspections prior to us purchasing for resale.
How do you ensure genuine parts and quality service for my vehicle?
We fit genuine OEM parts and use OEM certified technicians to protect your safety, vehicle performance, and the resale value of your vehicle .
What sustainability and community initiatives does Inchcape Barbados support?
We are guided by Inchcape’s global sustainability objectives and support local initiatives that promote cleaner mobility and responsible operations; see the Inchcape plc Sustainability Report for verified metrics.
How can I contact Inchcape Barbados for sales, service, parts or general enquiries?
Call us at +1 (246) 417 7777, email info@inchcape.bb, or use the contact form on this page to tell us your enquiry. For immediate assistance, we encourage callers to use the phone number; for quotes or documentation, email or form submissions are ideal.
Where are you located and how do I find my way there?
Our showroom and service centre are at Warrens, St Michael, Barbados.
Which brands and OEM services do you support and who should I contact for brand specific enquiries?
We represent brands including Mercedes-Benz, Suzuki, Isuzu, Changan, Mitsubishi, Fuso, JCB, John Deer and Subaru.
Do you handle warranty claims, recalls or roadside assistance?
For warranty or recall questions, contact us at 417-7777 so we can route your enquiry to the right team. A quick reference Warranty guide is available here.
Can I make a payment online?
Yes, vehicle payments to Simpson Finance as well as payments for Parts, Service payments and be made here.
Which brands do you service?
Passenger & Lifestyle Vehicles Suzuki – Compact cars and SUVs like the Swift and Fronx Mercedes-Benz – Luxury sedans and electric SUVs Chevrolet – Versatile sedans and crossovers Subaru – Adventure-ready vehicles like the Forester Isuzu – Durable pickups and SUVs Changan – Stylish sedans and SUVs like the Alsvin and Hunter Deepal – Innovative electric vehicles like the Deepal S07 Commercial & Heavy-Duty Brands Fuso – Reliable trucks for business use Freightliner – Heavy-duty commercial vehicles JCB – Construction and industrial equipment John Deere – Agricultural machinery Toyota Forklift – Material handling solutions"
How do insurance claims work for body repair
The insurance company leads all repair decisions. They determine what is covered, negotiate timelines, and approve the work. Inchcape follows the guidance and approvals provided by your insurer throughout the repair process.
How do I get an estimate for body repair
Vist our bodyshop between 7:15 am and 2pm
Do you only programme keys purchased from your parts department
For your security and peace of mind, we only program keys purchased through our Parts Department. That way, we can guarantee the key matches your vehicle’s specifications and functions correctly.
Does a roadworthy accessment need a booking?
Yes, please contact our customer experience department to find out availibility. Starts at $75
Shuttle Service (prebooking and route)
Shuttle Schedule
Mon, Wed, Fri: St. Michael, Christ Church, St. Philip, St. George, St. John
Tues, Thurs: St. James, St. Peter, St. Lucy, St. Thomas, St. Andrew, St. Joseph
Tell me more about the Premium Upgrade
Need to keep moving while your car’s in for service? Our Premium Upgrade lets you drive away in a Suzuki Swift for the day—just ask our team! (Additional cost applies)
Simpson Finance Contact: balance, payment and contract details
4177700 or info@simpsonfinance.com
Express Check In
You can use it anytime! Just grab an envelope outside the service area, fill in your details on the front, place your key inside, and drop the envelope into the chute—it’s quick, secure, and convenient.
Cashier availability
Monday - Friday 8:00 - 4:30 pm
Opening Hours
Contact Us | Inchcape Barbados
Departmental Whatsapp numbers
Customer Experience / General Inquiries +1 (246) 256-7777
Parts Department +1 (246) 266-9898
Automotive Service +1 (246) 826-4772
Parts Ordering
A deposit of half the total is required for all parts orders , depending on availiblity parts will take 28 working days
Requirements to purchase a vehicle
A drivers license, insurance and financing. Contact our sales team for more info
Tell me about valuations
Valuations are done Monday - Friday between 8am and midday. Starting cost is $30.00
What's the cost of Key Programming
Key programming cost starts at $64
Servicing Turnaround Time
Our goal is to complete your vehicle’s service within one day. However, additional time may be required to thoroughly perform inspections and ensure all quality checks are met.
What is a service call/call out
CALL OUT - a request for remote i.e. in the field, assistance for service/maintenance/repairs usually performed at the customer's location and not in workshop. This might incur an additional cost. Please contact your workshop for more information.
Service Payment Options
Cashier: Cash or Card Or Online
Trade Assessment Process
Trading in your vehicle is simple. Just let us know you're interested, and our used car team will take a look at your car—inside, outside, and under the hood. Once they've done a quick check to understand its condition, they'll make you a fair offer.